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Shipping and Delivery

Everything about how your box gets from Lynn, Massachusetts, to the door it is going to. Last updated: September 29, 2026.

At a glance

  • Where we ship: addresses in the United States only.
  • Processing: we pack each box by hand in 1 to 2 business days, Monday to Friday.
  • Standard shipping: 2 to 5 business days after your box ships.
  • Express shipping: 2 business days after your box ships. Express orders are packed within 1 business day.
  • Carriers: USPS, UPS or FedEx, chosen by us for each shipment.
  • Rates: shown at checkout before you pay.
  • Tracking: sent by email as soon as your order ships.

Processing times

Signature boxes are assembled to order in small batches each season, so we pack each one after you order. Most orders leave within 1 to 2 business days. Business days are Monday to Friday, not counting carrier holidays: Monday, October 12; Thursday, November 26; Friday, December 25; and Friday, January 1. An order placed on a weekend or a carrier holiday starts processing on the next business day.

If we ever cannot ship your order within the time we stated, we will email you before that time passes with a new ship date and the option to cancel for a full refund.

Delivery times and carriers

At checkout you choose Standard (2 to 5 business days) or Express (2 business days). Transit times are the carriers' estimates and count business days after your box ships. Deliveries to Alaska and Hawaii can take longer.

Order-by dates

For every holiday we sell, we publish two dates. Order by the Standard date and choose Standard shipping, or order by the Express date and choose Express, and we plan your box to arrive by the deliver-by date shown for that holiday.

The dates count back from the deliver-by date: 7 business days for Standard (up to 2 to pack and up to 5 in transit) and 3 business days for Express (1 to pack and 2 by air). For example, for Thanksgiving 2026 we plan delivery by Tue, Nov 24, so the dates are Fri, Nov 13 for Standard and Thu, Nov 19 for Express. In late December, Express dates are set a little earlier to allow for carrier peak season.

See every date on one page: Holiday Order-By Dates 2026 to 2027. Missed a date? The Exclusive Gift House E-Gift Card arrives by email and has no order-by date.

Tracking your order

When your box ships, we email you the carrier and tracking number. If you sent the box to someone else, the tracking email comes to you, not to them.

Items that ship from their makers

Some items in our shop are made and shipped by independent makers. Their product pages say "Ships separately from the maker." These items arrive in their own package, with their own tracking, and are never packed inside our boxes. Our order-by dates apply to the boxes we pack in Lynn; maker-shipped items travel on each maker's own schedule. Returns of these items follow the same 30-day rule as the rest of our shop and ship back to the maker's address given in your return instructions.

Addresses and delivery problems

  • Please check the shipping address before you pay. If you spot a mistake, email us right away: if your box has not shipped, we can still correct it.
  • We do not ship food to APO or FPO addresses.
  • If your box arrives damaged or incorrect, the Make-It-Right Promise applies: tell us within 7 days of delivery, with photos, and we replace it or refund you.

Questions

Email exclusivegifthouse@gmail.com or call +1 857 313 9458. We reply within one business day.

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