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Refund policy

How returns and refunds work at Exclusive Gift House, and what we do if something arrives wrong. Last updated: September 29, 2026.

The Make-It-Right Promise

If your box arrives damaged or incorrect, tell us within 7 days of delivery and we replace it or refund you.

Email exclusivegifthouse@gmail.com with your order number and photos of the box and the damaged or incorrect item. We replace it or refund you at no cost to you. If we need the item back, we cover the return shipping.

30-day returns

You can return non-food items within 30 days of delivery if they are unopened, unused and in their original packaging. This includes non-food add-ons and any signature box with no food or drink inside.

For these returns, the return shipping cost is yours. Please email us before sending anything back, and we will confirm the return address and the refund amount.

Final sale items

These items cannot be returned unless they arrive damaged or incorrect:

  • Signature boxes that contain food or drink, including the non-food items inside them, because we pack each box to order.
  • Food and drink, including chocolate, tea, coffee, saffron, honey, olive oil, dates, nuts, cookies and non-alcoholic drinks.
  • Candles that have been burned.
  • Personalized items.

Refunds

We refund to the original payment method within 5 to 10 business days of receiving your return. Your bank or card issuer may take a few more days to show it.

How to start a return

  1. Email exclusivegifthouse@gmail.com with your order number and the items you want to return.
  2. We reply within one business day with the return address and instructions.
  3. Pack the items securely and ship them with tracking.
  4. We refund to your original payment method within 5 to 10 business days of receiving them.

Gifts and maker-shipped items

If you received a gift, email us with the order number or the sender's name and we will help. Refunds go to the original payment method, which means the person who placed the order. Items from our partner makers, marked "Ships separately from the maker," follow the same 30-day rule. They ship back to the maker's address given in your return instructions, not to us, so email us first.

Questions

Email exclusivegifthouse@gmail.com or call +1 857 313 9458. See also Shipping and Delivery and our Refund Policy.

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